• Desktop Support Services Level I

    Job ID
    2018-1635
    Work Location
    US-MD-Annapolis Junction
    Type
    Regular Full-Time
    Clearance Level
    TS/SCI with Polygraph
  • Company Overview

    INNOPLEX, LLC is a family-focused company that has been awarded numerous awards to include Top Ranked Benefits, Best Places to Work, and Best Government Contractor in Howard County! Established in 2005, we have over 85 employees with the majority having a rich military service history.  Our employees are mostly located in the surrounding areas of Columbia, MD and Aberdeen, MD. INNOPLEX, LLC is a mission-focused company with a wide range of expertise to include RF SIGINT Solutions, Wireless Protocol Processing, Cyber, and Mission Critical IT Operations.

     

    INNOPLEX, LLC is proud to be an Equal Opportunity Employer

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

     

    Requirements

    • Five (5) years of experience in Information Technology (IT) with Bachelor’s Degree.
    • Provides support for implementation, troubleshooting and maintenance of Information technology (IT) systems.
    • Manages IT system infrastructure and any process related to these systems.
    • Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
    • Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
    • Provides support for the escalation and communication of status to agency management and internal customers.
    • Provides support for the dispatch system and hardware problems and remains involved in the resolution process.
    • Configures and manages Windows operating Systems (Windows 7 and 10), virtualized systems VMware and VDI/Citrix by installs/loads operating system software, troubleshoots,  and configures services and additional components to improve reliability and performance. Thin client platforms: HP T610, T620, T730 and Zero Clients.
    • Experience with SM9 ticketing tool is desired.
    • Must currently hold a TS\SCI with Polygraph Clearance

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