• Systems Administrator/Help Desk II

    Job ID
    2018-1624
    Work Location
    US-MD-Annapolis Junction
    Type
    Regular Full-Time
    Clearance Level
    TS/SCI with Polygraph
  • Company Overview

    INNOPLEX, LLC is a family-focused company that has been awarded numerous awards to include Top Ranked Benefits, Best Places to Work, and Best Government Contractor in Howard County! Established in 2005, we have over 85 employees with the majority having a rich military service history.  Our employees are mostly located in the surrounding areas of Columbia, MD and Aberdeen, MD. INNOPLEX, LLC is a mission-focused company with a wide range of expertise to include RF SIGINT Solutions, Wireless Protocol Processing, Cyber, and Mission Critical IT Operations.

     

    INNOPLEX, LLC is proud to be an Equal Opportunity Employer

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

     

    Requirements

    Working on a Helpdesk in a Windows environment.  Shift is Monday-Friday from 3PM-11PM

     

    • Provide support for implementation, troubleshooting and maintenance of IT systems.
    • Manages the daily activities of configuration and operation of IT systems.
    • Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems.
    • Provide assistance to users in accessing and using IT systems.
    • Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
    • Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
    • Provide support for the escalation and communication of status to agency management and internal customers.
    • Optimize system operations and resource utilization, and perform system capacity analysis and planning.
    • Provides support for the dispatch system and hardware problems and remains involved in the resolution process.
    • Provides in-depth experience in trouble-shooting IT systems.
    • Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.
    • Provides detailed analysis and feedback to agency management and internal customers for escalated tickets.
    • 3pm-11pm shift Monday-Friday
    • A current TS\SCI with Polygraph Clearance is required!

     

     Minimum Requirements:

    • One (1) year experience in Enterprise IT systems and projects. Managing and performing integration operations and maintenance activities on multiple system domains of various security classification levels and diverse user bases concurrently.

    • Bachelor’s degree in a technical discipline from an accredited college or university is required. Five (5) years of additional system administration experience may be substituted for a bachelor’s degree

    • Ten (10) years’ experience in programs and contracts of similar scope, type, and complexity is required

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