• System Administrator II

    Job ID
    2018-1581
    Work Location
    US-MD-Annapolis Junction
    Type
    Regular Full-Time
    Clearance Level
    TS/SCI with Polygraph
  • Company Overview

    INNOPLEX, LLC is a family-focused company that has been awarded numerous awards to include Top Ranked Benefits, Best Places to Work, and Best Government Contractor in Howard County! Established in 2005, we have over 85 employees with the majority having a rich military service history.  Our employees are mostly located in the surrounding areas of Columbia, MD and Aberdeen, MD. INNOPLEX, LLC is a mission-focused company with a wide range of expertise to include RF SIGINT Solutions, Wireless Protocol Processing, Cyber, and Mission Critical IT Operations.

     

    INNOPLEX, LLC is proud to be an Equal Opportunity Employer

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

     

    Requirements

    Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

     

    • Provide support for implementation, troubleshooting and maintenance of IT systems (U)
    • Manage the daily activities of configuration and operation of IT systems (U) Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems (U)
    • Provide assistance to users in accessing and using IT systems (U)
    • Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. (U)
    • Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems (U)
    • Provide support for the escalation and communication of status to agency management and internal customers (U)
    • Optimize system operations and resource utilization, and perform system capacity analysis and planning (U)
    • Provide support for the dispatch system and hardware problems and remains involved in the resolution process (U)
    • Provide in-depth experience in trouble-shooting IT systems (U) Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance (U) Provide detailed analysis and feedback to agency management and internal customers for escalated tickets

    Additional Requirements / Qualifications

    • Ten (10) years experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor’s degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor’s degree.
    • Must currently hold a TS\SCI with Polygraph Clearance
    • Service Manager Tools (HP Service Manager 7)
    • ITSM Processes such as Incident management, Event management, Problem management, and Service Request management.
    • Experience in Configuring and Maintaining Core Microsoft Products.

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