Help Desk Specialist II

Job ID
Work Location
US-MD-Annapolis Junction
Regular Full-Time
Clearance Level
TS/SCI with Polygraph

Company Overview

INNOPLEX, LLC is a family-focused company that has been awarded numerous awards to include Top Ranked Benefits, Best Places to Work, and Best Government Contractor in Howard County! Established in 2005, we have over 85 employees with the majority having a rich military service history.  Our employees are mostly located in the surrounding areas of Columbia, MD and Aberdeen, MD. INNOPLEX, LLC is a mission-focused company with a wide range of expertise to include RF SIGINT Solutions, Wireless Protocol Processing, Cyber, and Mission Critical IT Operations.


INNOPLEX, LLC is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.



Serves as the initial point of contact, globally, for access to the Enterprise IT environment. Interacts with IT users to resolve technical issues; responds to queries and completes service requests that originate by phone, web-based portals, email or other methods. Reads, writes, and implements standard operating procedures and technical documentation.



  • Strong IT troubleshooting experience
  • Excellent customer service skills
  • 2yrs experience in Microsoft Office
  • Associate's Degree or Higher and 2 years. High School Diploma/GED and 4 years, or Bachelor Degree and no experience


  • Experience with commercial VTC systems,
  • Experience media over Internet Protocol technologies and network capabilities,
  • Experience with Tanberg Monitoring System (TMS V.11) and Marconi Virtual Presence System (ViPr)

Clearance: Must currently hold a TS\SCI with Polygraph Clearance


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