ServiceNow System Engineer I

Job ID
2017-1468
US-MD-Annapolis Junction
Type
Regular Full-Time
Clearance Level
TS/SCI with Polygraph

Company Overview

Come join the company voted Top Ranked Benefits by The Baltimore Sun in 2014, One of the Best Places to Work 2015-2016, and newly awarded Best Government Contractor Overall in Howard County Maryland for 2016 by the HoCo Chamber of Commerce!

 

We are located in Columbia Maryland and have over 85 employees. We have a rich military service history with focused subject matter expertise supporting RF SIGINT Collection projects, Hardware / Software Systems Engineering Integration and Testing, and Wireless Network Information Assurance Products and Services.

 

INNOPLEX, LLC is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

 

Requirements

The candidate will configure/customize the ServiceNow system to fulfill customer requirements. This includes building service requests from customer requirements, requested items and other associated tasks, analyze and fully understand disparate user requirements and current procedures in order to improve system capabilities, create requirements definitions and technical specifications documentation, use workflows to manage data flow from the customer to the support teams providing the service, use scripting tools and ServiceNow functionality to automate rote tasks being done in ServiceNow, perform integrations and process automation, load, manipulate and maintain data between Service-now and other systems, generate views and reports as needed, automate process workflows and address scheduling limitations throughout the development and delivery of the in-house ServiceNow roadmap, perform system and integration testing with sample and live data, monitor health, usage and overall compliance of the application, regularly assess existing ServiceNow usage and recommend forward evolution of capabilities to maximize their use within the development environment, regularly update ServiceNow within the vendor’s release schedule, i.e. patches and hotfixes, be competent with ITIL/ITSM processes, working knowledge of CSS and other web technologies, and detailed knowledge of ServiceNow’s implementation of JavaScript.

 

Clearance

Must currenlty hold a TS\SCI with Polygraph Clearance

Additional Requirements / Qualifications

Seven (7) years experience in programs and contracts of similar scope, type and complexity within the Federal Government is required. Bachelor’s degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline from an accredited college or university is required. Five (5) years of additional SE experience may be substituted for a bachelor’s degree.

 

Analyzes user’s requirements, concept of operations documents, and high level system architectures to develop system requirements specifications. Analyzes system requirements and leads design and development activities. Guides users in formulating requirements, advises alternative approaches, and conducts feasibility studies. Provides technical leadership for the integration of requirements, design, and technology. Incorporates new plans, designs and systems into ongoing operations. Develops technical documentation. Develops system Architecture and system design documentation. Guides system development and implementation planning through assessment or preparation of system engineering management plans and system integration and test plans. Interacts with the Government regarding Systems Engineering technical considerations and for associated problems, issues or conflicts. Ultimate responsibility for the technical integrity of work performed and deliverables associated with the Systems Engineering area of responsibility. Communicates with other program personnel, government overseers, and senior executives. Candidate may be required to respond to after-hours requests as required in a 24 x 7 environment.

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