ServiceNow Developer

Job ID
Work Location
US-MD-Annapolis Junction
Regular Full-Time
Clearance Level
TS/SCI with Polygraph

Company Overview

INNOPLEX is a family-focused company that has been awarded numerous awards to include Top Ranked Benefits, Best Places to Work, and Best Government Contractor in Howard County! Established in 2005, we have over 85 employees with the majority having a rich military service history. Our employees are mostly located in the surrounding areas of Columbia, MD and Aberdeen, MD. INNOPLEX is a mission-focused company with a wide range of expertise to include RF SIGINT Solutions, Wireless Protocol Processing, Cyber, and Mission Critical IT Operations.


INNOPLEX, LLC is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.


The candidate will configure/customize the ServiceNow system to fulfill customer requirements. This includes building service requests from customer requirements, requested items and other associated tasks, analyze and fully understand disparate user requirements and current procedures in order to improve system capabilities, create requirements definitions and technical specifications documentation, use workflows to manage data flow from the customer to the support teams providing the service, use scripting tools and ServiceNow functionality to automate rote tasks being done in ServiceNow, perform integrations and process automation, load, manipulate and maintain data between Service-now and other systems, generate views and reports as needed, automate process workflows and address scheduling limitations throughout the development and delivery of the in-house ServiceNow roadmap, perform system and integration testing with sample and live data, monitor health, usage and overall compliance of the application, regularly assess existing ServiceNow usage and recommend forward evolution of capabilities to maximize their use within the development environment, regularly update ServiceNow within the vendor’s release schedule, i.e. patches and hotfixes, be competent with ITIL/ITSM processes, working knowledge of CSS and other web technologies, and detailed knowledge of ServiceNow’s implementation of JavaScript.



Must currenlty hold a TS\SCI with Polygraph Clearance

Additional Requirements / Qualifications

Seven (7) years experience in programs and contracts of similar scope, type and complexity within the Federal Government is required. Bachelor’s degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline from an accredited college or university is required. Five (5) years of additional SE experience may be substituted for a bachelor’s degree.


Analyzes user’s requirements, concept of operations documents, and high level system architectures to develop system requirements specifications. Analyzes system requirements and leads design and development activities. Guides users in formulating requirements, advises alternative approaches, and conducts feasibility studies. Provides technical leadership for the integration of requirements, design, and technology. Incorporates new plans, designs and systems into ongoing operations. Develops technical documentation. Develops system Architecture and system design documentation. Guides system development and implementation planning through assessment or preparation of system engineering management plans and system integration and test plans. Interacts with the Government regarding Systems Engineering technical considerations and for associated problems, issues or conflicts. Ultimate responsibility for the technical integrity of work performed and deliverables associated with the Systems Engineering area of responsibility. Communicates with other program personnel, government overseers, and senior executives. Candidate may be required to respond to after-hours requests as required in a 24 x 7 environment.


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