Help Desk Specialist I and II

Job ID
2017-1371
Work Location
US-MD-Annapolis Junction
Type
Regular Full-Time
Clearance Level
TS/SCI with Polygraph

Company Overview

INNOPLEX is a family-focused company that has been awarded numerous awards to include Top Ranked Benefits, Best Places to Work, and Best Government Contractor in Howard County! Established in 2005, we have over 85 employees with the majority having a rich military service history. Our employees are mostly located in the surrounding areas of Columbia, MD and Aberdeen, MD. INNOPLEX is a mission-focused company with a wide range of expertise to include RF SIGINT Solutions, Wireless Protocol Processing, Cyber, and Mission Critical IT Operations.

 

INNOPLEX, LLC is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Requirements

  • Provides 24x7 Help Desk support as defined by first response/Tier 1 support.
  • Provides phone and in-person support to users in the areas of e-mail, LAN/WAN, directories, standard desktop images and applications, COTS and GOTS applications.
  • Serves as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.
  • Candidate may be required to respond to after-hours requests as required in a 24 x 7 environment.
  • Shift work is required
  • TS\SCI with Polygraph required-must be currently active

Additional Requirements / Qualifications

Level 1:

  • One (1) year demonstrated Help Desk experience. Bachelor’s degree in a Technical, Math or Business discipline from an accredited college or University is required
  • Two (2) years of Help Desk experience with an Associates or three (3) years’ experience may be substituted for a Bachelor’s degree

Level 2:

  • Three (3) years of Help Desk experience with a Bachelor’s Degree in a Business, Technical or Math related field
  • Five (5) years with an Associate’s Degree or seven (7) years’ experience may be substituted for the Bachelor’s Degree

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