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Help Desk Specialist I and II

Help Desk Specialist I and II

Job ID 
2017-1371
Work Location 
US-MD-Annapolis Junction
Type 
Regular Full-Time
Clearance Level 
TS/SCI with Polygraph

More information about this job

Company Overview

Come join the company voted Top Ranked Benefits by The Baltimore Sun in 2014, One of the Best Places to Work 2015-2016, and newly awarded Best Government Contractor Overall in Howard County Maryland for 2016 by the HoCo Chamber of Commerce!

 

We are located in Columbia Maryland and have over 85 employees. We have a rich military service history with focused subject matter expertise supporting RF SIGINT Collection projects, Hardware / Software Systems Engineering Integration and Testing, and Wireless Network Information Assurance Products and Services.

 

INNOPLEX, LLC is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

 

Requirements

  • Provides 24x7 Help Desk support as defined by first response/Tier 1 support.
  • Provides phone and in-person support to users in the areas of e-mail, LAN/WAN, directories, standard desktop images and applications, COTS and GOTS applications.
  • Serves as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.
  • Candidate may be required to respond to after-hours requests as required in a 24 x 7 environment.
  • Shift work is required
  • TS\SCI with Polygraph required-must be currently active

Additional Requirements / Qualifications

Level 1:

  • One (1) year demonstrated Help Desk experience. Bachelor’s degree in a Technical, Math or Business discipline from an accredited college or University is required
  • Two (2) years of Help Desk experience with an Associates or three (3) years’ experience may be substituted for a Bachelor’s degree

Level 2:

  • Three (3) years of Help Desk experience with a Bachelor’s Degree in a Business, Technical or Math related field
  • Five (5) years with an Associate’s Degree or seven (7) years’ experience may be substituted for the Bachelor’s Degree